Stone Harbor Homes ("we," "us," or "our") respects your privacy. This policy explains what information we collect when you use our website or contact us, how we use it, and the choices you have. If anything here is unclear, please reach out using the contact information at the bottom.
Information we collect
Information you give us
When you fill out our contact form, request information, or otherwise reach out to us, we collect what you choose to share. Typically that means your name, email address, phone number, and the details you include in your message.
Information collected automatically
Like most websites, ours records standard log information when you visit, such as your IP address, browser type, the pages you view, and the time of your visit. We use this to keep the site running and to understand which pages people find useful. We do not sell or share this information for advertising purposes.
How we use your information
We use the information you share with us to:
- Respond to your inquiry and follow up about your project
- Send updates and information about your potential custom home build, when you've asked us to
- Send text messages (SMS) about your inquiry, but only if you've opted in
- Improve our website and the way we communicate with prospective clients
We do not use your information for any purpose unrelated to your inquiry, and we do not sell your information to anyone.
SMS / text message communications
If you opt in to receive text messages from Stone Harbor Homes:
- Message frequency varies based on your inquiry and our follow-up.
- Message and data rates may apply.
- Reply HELP for help. Reply STOP at any time to opt out of all SMS communication. There is no charge to opt out, and we will stop sending messages immediately.
- No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors that support our services (such as our customer relationship management platform) is allowed. All other use categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
SMS opt-in is never required to receive information from us. You can always reach us by phone or email instead.
Who we share information with
We do not sell your personal information. We share information only with:
- Service providers we rely on to run our business, such as our customer relationship management (CRM) platform, email service, and SMS provider. These providers are bound by their own privacy obligations and may only use the information to provide their services to us.
- Authorities or other parties when required by law, for example in response to a valid court order, subpoena, or to protect our rights or the safety of others.
How long we keep information
We keep your information only as long as we reasonably need it for the purposes described in this policy. If you decide not to move forward with a project, you can ask us to delete your information at any time and we'll do so unless we're required to keep it for legal or accounting reasons.
Your choices and rights
You have the right to:
- Ask what personal information we hold about you
- Ask us to correct information that's inaccurate
- Ask us to delete your information, subject to legal retention requirements
- Opt out of SMS messaging at any time by replying STOP
- Opt out of email follow-ups by replying directly or asking us to remove you
To make any of these requests, email us at info@stoneharborliving.com. We'll respond within a reasonable time.
Children's privacy
Our website and services are not directed to children under 13. We do not knowingly collect information from children under 13. If you believe we may have collected information from a child, please contact us and we'll delete it.
Changes to this policy
We may update this policy from time to time. When we do, we'll change the "Last updated" date at the top of the page. Material changes will be reflected on this page and, where appropriate, communicated to you directly.
Contact us
If you have questions about this policy or how we handle your information, reach out to us:
Stone Harbor Homes
Soddy Daisy, TN
info@stoneharborliving.com
423-702-4517